Frequently Asked Questions

The defrost side is built around a highly conductive defrosting core. It draws ambient room warmth into frozen food far faster than air can, thawing meat naturally — typically up to 3x faster than leaving it on a plate. No electricity, no microwave, no hot water.

Yes. The surfaces are food-grade and non-porous, so they will not absorb juices or odors. Use the defrost side for thawing, flip to the chopping side for prep, and wash both sides after handling raw meat — or put the board in the dishwasher.

No. The chopping surface is gentle on edges, and the built-in whetstone in the handle lets you restore sharpness in seconds whenever a knife starts to drag.

The board measures 365mm x 250mm (about 14.4" x 9.8") and is 10mm thick — a generous prep surface that still fits standard cabinets and dishwashers.

Rinse it under the tap or place it in the dishwasher. Both sides are dishwasher-safe and need no oiling or special maintenance.

Shipping is free on every US order. Delivery typically takes 8-14 business days, and every order ships with tracking.

Once your order ships, you'll receive a confirmation email with a tracking number. You can also check your order status anytime through your account dashboard.

Every order is covered by a 30-day money-back guarantee. If the board isn't for you, contact us within 30 days of delivery for a refund. See our Shipping & Returns page for full details.

If you need to change or cancel an order, reach out via our Contact Us page as soon as possible. We'll do our best to catch it before it ships.