Policies
Shipping & Returns
Last updated: August 2026
The ThawPrep Board — now $59.99, regularly $79.99
Policies
Last updated: August 2026
Last updated: August 31, 2026
We currently ship to addresses within the United States.
Standard shipping is free on every order.
Orders are processed within 1–2 business days. You'll receive a confirmation email when your order is placed and a tracking email as soon as it ships.
Standard delivery typically takes 8–14 business days from the day your order ships. Estimates are good-faith projections, not guarantees — carrier delays, weather, and peak seasons can add time.
Every order includes tracking. If your tracking hasn't updated for more than 7 days, reach out through our Contact Us page and we'll investigate with the carrier.
If your package arrives damaged or goes missing in transit, contact us within 14 days of the expected delivery date. We'll replace it or refund you — see our Refund Policy for details.
Need to fix a shipping address? Contact us as soon as possible after ordering. We can usually update an address before the order ships, but not after.
Reach us any time through the Contact Us page in the site footer.
Last updated: August 31, 2026
We stand behind the ThawPrep Board with a 30-day money-back guarantee.
If your board arrives damaged, defective, or isn't what you ordered, contact us within 14 days of delivery with a photo. We'll send a free replacement or issue a full refund — your choice. No need to ship anything back.
You can return the board within 30 days of delivery as long as it's unused and in its original condition. Reach out through our Contact Us page to start the return — we'll send you the return address and instructions. Return shipping for change-of-mind returns is paid by the customer.
Please don't send a return without contacting us first — unrequested returns can't be matched to an order and may delay your refund.
Once your return is received and inspected (or your damage claim is approved), we'll issue the refund to your original payment method within 5–7 business days. Your bank may take a few extra days to post it.
If tracking shows your order never arrived, contact us within 14 days of the expected delivery date and we'll replace it or refund you in full.
If it's been more than 10 business days since your refund was approved and nothing has posted, check with your bank first, then contact us and we'll chase it down.
Reach us any time through the Contact Us page in the site footer.