Privacy Policy
Last updated: August 2026
Privacy Policy
Last updated: August 31, 2026
ThawPrep ("we," "us," or "our") operates this online store. This policy explains what information we collect, how we use it, and the choices you have.
Information we collect
- Order information — your name, shipping address, email address, and phone number when you place an order.
- Payment information — payments are handled by our payment processor over an encrypted connection. We never see or store your full card number.
- Browsing information — basic analytics such as pages viewed, device type, and referral source, collected via cookies.
How we use your information
We use your information to fulfill and deliver your order, provide customer support, send order updates, and improve our store. If you opt in, we may send occasional marketing emails — you can unsubscribe at any time.
How we share your information
We share only what is necessary to run the store: with our fulfillment and shipping partners to deliver your order, with our payment processor to complete your purchase, and with our e-commerce platform provider that hosts this store. We do not sell your personal information.
Cookies
We use cookies to keep your cart working, remember preferences, and understand how visitors use the site. You can manage cookies through your browser settings or the "Manage Cookies" link in our footer.
Data retention
We keep order records as long as needed for accounting, warranty, and legal purposes, and delete or anonymize data when it is no longer required.
Your rights
You may request access to, correction of, or deletion of your personal information at any time by reaching out through our Contact Us page. We will respond as required by applicable law.
Children's privacy
This store is not directed at children under 13, and we do not knowingly collect their information.
Changes to this policy
We may update this policy from time to time. Changes will be posted on this page with an updated date.
Contact
Questions about this policy? Reach us through the Contact Us page in the site footer.